Terms & Conditions

1. Parties

These Terms and Conditions ("Terms") constitute a legal agreement between you ("Client", "User") and THE BLUE BRIDGE CONNECTION CO SOCIEDAD DE RESPONSABILIDAD LIMITADA, a company registered in Costa Rica (Registration No. 3-102-880-591), trading as Blue Bridge Global Connection, with registered office at Alpha Legal, Boulevard Dent, Barrio Dent, San Pedro, Montes de Oca, San José 11501, Costa Rica ("Blue Bridge", "we", "us", "our").

2. Acceptance of Terms

By accessing or using our website, services, or platforms, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use our services. If you are using our services on behalf of a company, you confirm you have the authority to bind that company to these Terms.

3. Services

Blue Bridge provides enterprise AI solutions including but not limited to:

• AI agent development and deployment
• Voice AI and telephony systems
• Business process automation
• Customer relationship management (CRM) systems
• Cloud infrastructure design and management
• Custom software and web development
• Developer platform and API access

Specific service terms are defined in individual Service Agreements or Statements of Work ("SOW") executed between Blue Bridge and each client.

4. Acceptable Use

You agree not to use our services to:

• Violate any applicable law or regulation
• Infringe upon intellectual property rights of third parties
• Transmit spam, malware, or other harmful content
• Attempt to gain unauthorized access to our systems
• Generate, distribute, or promote illegal or harmful content
• Use AI systems for prohibited purposes under the EU AI Act or other applicable regulations
• Reverse engineer, decompile, or disassemble our software
• Resell or sublicense our services without written authorization

5. Payment Terms

Payment terms are specified in individual Service Agreements. General provisions:

• Subscription fees are billed monthly or annually in advance
• Project-based work is invoiced according to agreed milestones
• Payment is due within 30 days of invoice unless otherwise agreed
• Late payments may incur interest at 1.5% per month
• All prices are in USD unless otherwise specified
• Taxes (VAT, GST) are the responsibility of the client where applicable

6. Intellectual Property

All intellectual property rights in our software, platforms, and documentation remain with Blue Bridge or our licensors. Upon full payment, clients receive a limited, non-exclusive, non-transferable license to use the delivered work product for their business purposes. Client data and content remain the property of the client.

7. Confidentiality

Both parties agree to maintain the confidentiality of the other party's proprietary information. This obligation survives termination of the service agreement for a period of five (5) years. Separate Non-Disclosure Agreements (NDAs) are available for sensitive enterprise engagements.

8. Limitation of Liability

To the maximum extent permitted by applicable law:

• Blue Bridge's total liability for any claim shall not exceed the fees paid in the 12 months preceding the claim
• We are not liable for indirect, incidental, consequential, or punitive damages
• We do not warrant that services will be uninterrupted or error-free
• These limitations do not apply to liability for death, personal injury, or fraud

9. Termination

Either party may terminate a service agreement with 30 days written notice. Blue Bridge reserves the right to immediately suspend or terminate services for material breach of these Terms. Upon termination, client data will be retained for 30 days to allow export, then securely deleted.

10. Governing Law & Dispute Resolution

These Terms are governed by the laws of Costa Rica. For EU clients, mandatory consumer protection provisions of their applicable EU member state law also apply. Disputes shall be resolved first through good-faith negotiation, then by mediation in Costa Rica, and finally by Costa Rican courts. For EU clients, EU consumer dispute resolution mechanisms remain available.

11. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated with at least 30 days notice via email. Continued use of our services after the effective date constitutes acceptance of the updated Terms.

Contact

For questions about these Terms, contact us at legal@bluebridge.es or write to: THE BLUE BRIDGE CONNECTION CO SRL, Alpha Legal, Boulevard Dent, Barrio Dent, San Pedro, Montes de Oca, San José 11501, Costa Rica.